Welcome to www.neolli.com, the platform of the OCHREA SARL Company registered under number ……
You must carefully read the general conditions of sales which will follow. Any order placed on this site assumes the sustomer’s unconditional and irrevocable acceptance of these conditions. Each purchase on the Site is subject to all the clauses of the general conditions of sales applicable on the date the order is placed.
Neolli reserves the right to modify its general conditions of sales at any time without informing the Customer beforehand. The modified general conditions of sale are enforceable against the Customer from and throughout the duration of their posting for products ordered after their posting.


Neolli is an Marketplace / e-commerce platform for handicraft products from Moroccan and African culture, we allow a connection between craftsmen and sellers of these handmade products and the end users of our site.
These general conditions of sales are therefore intended to govern: 

• the organization of legal relations between neolli and the Client.

• the terms of sale between neolli and the Customer (order, delivery, etc.).


• The products offered for sale on the neolli site are the products chosen by their sellers to appear on the site, the limit of available stock displayed on the product corresponds to the number of products checked and stored in neolli warehouses.
• In case of unavailability of one of the products, the buyer will be informed as soon as possible.
• Modifiable “customizable” products may also be referenced on our site. In this case, said products may, at the request of the Purchaser, be transformed before being shipped. which will generate a price redefined by the seller and additional time to manufacture the product and process the order 

• The Seller offers hand-made objects (textiles, ceramics, baskets, leather, etc.) which may result in the presence of little variations in colors, shapes, finishes and discolorations which cannot be considered as defects, since in report with their artisanal character “hand made”; which makes them unique pieces.


To buy on the neolli Platform, you must first register as a Member, or register as a Member at the time of purchase.

The Buyer can add Products from several virtual shops to his basket and pay for his entire basket at once.
As soon as the Buyer has finalized his order on the Site, a confirmation of the order will be sent to him.
The order is binding for the Customer upon validation of his order, and the sale is concluded between the Buyer and the Seller upon payment by the Buyer for his order on the Site.
For said customizable products, the order is only confirmed after confirmation by the Seller within 48 hours of the possibility of honoring the order. A link will be sent to the buyer to find the new product with the requested criteria and the new price set. In this case, the buyer can follow a normal purchasing procedure and proceed to payment
The items in pre-order, will be manufactured following your payment.
The manufacturing time is indicated on the article page. If you have any doubts, contact us by email for more information: contact@neolli.com

price and payment

The purchase price of the Product is set by the Seller. It is mentioned in euros, dollars,morrocan dirhams, pounds or Swiss francs on the description sheet, excluding delivery costs, the latter being specified during the validation of the shopping cart.

The prices indicated on the site are guaranteed on the day of the order within the limit of available stocks.

The sellers reserve the right, which the user accepts, to modify their prices at any time but the products will be invoiced on the basis of the prices in force at the time of the order recording, If customs duties, local taxes or import duties are payable, these duties are the responsibility of the Buyer and are his sole responsibility. 

the Customer must select his method of payment, and validate his payment.

Payment for purchases is made at the Customer’s choice:
 With Paypal checkout: PayPal is a secure means of payment which allows the Customer to quickly pay for his order without sharing his bank details
 By credit card, through the secure payment system set up by ochrea via (M2T)

. The buyer can exercise at the time of payment a promotion code offered by Neolli or also pay for his order by gift card.

Right of withdrawal / Return / refund

The Purchaser has a period of 7 days from receipt of the Product (s) ordered to exercise, from the said Seller, his right of withdrawal, without having to justify reasons.
Items must be returned to the address of neolli wharehouse within 7 days The cost of returning consecutive items from the exercise of the right of withdrawal are the responsibility of the customer. Items returned in new condition will be reimbursed within fourteen days, deducted from the first shipping costs. at the expense of the customer who renounces his purchase. 

A defect, an error, a missing one, are the responsibility of neolli and according to your request can be refunded or returned to you or be the subject of a gift voucher.

One or more broken items must be the subject of a claim with the carrier before reimbursement. So you MUST make unpacking reservations to the carrier notified on the voucher, especially if you do not open the package in front of him, which you can demand.


The customer will be informed of the delivery method offered to him and the rate by weight in force from the country of departure, in this case Morocco, upon check out. You will be contacted by email or by phone to schedule an appointment with the delivery company.

Delay / lack of delivery:

We work with fast and reliable international carriers, however, as with any shipment, there  may be a delay in delivery or the product may get lost. In the event of a delay in delivery (from the date of shipment of the order, for more than 10 days, the customer must inform
neolli customer service. This information can be sent by email to serviceclients@neolli.com.

Neolli will transmit the information to the carrier to initiate the opening of an investigation. If the product is found, it will be immediately forwarded to the Buyer’s home (in most cases) If, on the other hand, the carrier considers the package as lost. In this case, neolli will send you back a replacement product, at its expense.If the lost product (s) are no longer available at that time, neolli will reimburse you for the amount of these products.

Protection of personal data

The information and data concerning you are processed by Neolli, they are necessary for the management of your account and your access to the Service.
Neolli undertakes not to communicate personal data (name, address, telephone, email, etc.) or those relating to the payment which have been provided to it to any third party companies or organizations, except in the following cases:
– As part of the associated services chosen by our customers (delivery, etc.) to facilitate a transaction
-In order to provide a service that meets the needs of its customers, Neolli may need to collect data relating to the reputation and use of its own services. These data will then only be used on an anonymous and aggregate basis.

Intellectual property

www.Neolli.com, and its contents, whether visual or audio, (respective texts, photographs and images, etc., including the underlying technology used, are the exclusive property of OCHREA SARL. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use, subject to different or even more restrictive provisions of the Intellectual Property Code, is authorized. OCHREA SARL has full freedom to use the content placed on the platform as part of its communication, promotion and presentation of the seller’s platform or store


www.neolli.com has, for all stages of access to the Site, the ordering process, delivery or subsequent services, only an obligation of means. The site cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in
service, or for any fact qualified as force majeure, in accordance with case law.
In addition, neolli disclaims all liability for any breach of its contractual obligations in the event of force majeure or fortuitous events, including strike, fire, disaster, and any event preventing the proper execution of orders.
The photographs and texts reproduced and illustrating the products presented are not contractual.
Consequently, the responsibility of the company OCHREA SARL could not be engaged in the event of error in one of these photographs or one of these texts.


These general conditions of sale are governed by Moroccan law. For all disputes relating to
this contract between OCHREA SARL and an Internet user, the Commercial Court of
Casablanca will have sole jurisdiction